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Frequently Asked Questions (FAQ) of Teman Malaysia

GENERAL

Teman Malaysia is a social enterprise that provides quality, safe and personalized care companion services for your loved ones that aims to improve their quality of life.

OPERATION

There are 5 kinds of services offered for your loved ones:

  1. Teman to Health Appointments
  2. Teman to Dialysis Treatment
  3. Teman at Home
  4. Teman at Home Plus
  5. Teman Customized Activities
  6. Teman to Covid-19 Vaccination
    .

We operate every day, including weekends from 7 am until 9 pm.

Our charge varied depending on the type of services. A special rate could be made for a long-term arrangement in accordance with the type of activity, location and duration of the service.

No. Transportation and other additional costs will be incurred by the clients.

Currently, the Teman service is available around the Klang Valley, Kuala Lumpur, Putrajaya, Cyberjaya, Johor Bahru and Kota Tinggi in Johor. We will expand our services to other areas and states in the future.

TEMANION

Temanion is our care companion who will conduct the service. It is a combination of the words ‘teman’ and ‘companion’.

Our Temanions are passionate about elderly care. They are energetic, friendly, professional and they are also well equipped with basic caregiving skills.

We recruit our Temanions carefully through several stages such as resumé screening and interview. We are working closely with the authorities to ensure our Temanions do not have criminal records nor are bankrupt among others.

All our Temanions are Malay-speaking citizens. If your loved ones prefer someone who speaks other languages such as English, Mandarin or Tamil, we will assign a suitable Temanion.

Yes. They are trained with the necessary skills to provide basic first aid and basic life support should the need arise.

We are confident our Temanion will provide a good service in accordance with the client’s best interest. Please give us after-service feedback for future improvement.

OTHERS

As an entity that serves the community, Teman Malaysia welcomes all interested clients. We will assign a suitable Temanion to accompany your loved ones for the occasion.

We request you to provide details in the booking form such as name, age, health condition and we will match a Temanion who is suitable to conduct the service.

In accordance with our Standard Operating Procedure (SOP), our Temanions will update the status of your loved one at every checkpoint to our customer service center. Then, we will inform you from time to time.

No, it is not included in the package. If you wish to use your own transport, we will not charge you anything, even if the Temanion is driving. However, you do need to give a written consent for the Temanion to do so (document provided by Teman Malaysia).

If you wish for the Temanion to drive their car, we will charge you RM0.60/km from your house, to the destination and back to your house again.

If you wish to use any e-hailing services to save the hassle of finding a parking spot, we will charge whatever the e-hailing service is charging, to you.

No, it is not included in the package. Even better, we are NOT even charging you anything for the Temanion to come over to your place. We will only charge you for the companion service at home.

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TESTIMONIAL

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