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Frequently Asked Questions (FAQ) of Teman Malaysia

GENERAL

Teman Malaysia is a social enterprise that provides quality, safe and personalized care companion services for your loved ones that aims to improve their quality of life.

OPERATION

There are 3 kinds of services offered for your loved ones:

1) Essential assistance: Accompany them to go for medical checkups, run errands such as paying bills, banking, grocery shopping, and so on.

2) Recreational events: Going to the park, meeting up with friends and other short trips.

3) Customised activities: Regular or one-off events such as hobby classes, wellness visits and so on.

We operate every day, including weekends from 7 am until 9 pm.

We charge an hourly rate of RM35. A special rate could be made for a long-term arrangement in accordance with the type of activity, location and duration of the service.

No. Transportation and other additional costs will be incurred by the clients.

Currently, the Teman service is available around the Klang Valley. We will expand our services to other areas and states in the future.

TEMANION

Temanion is our care companion who will conduct the service. It is a combination of the words ‘teman’ and ‘companion’.

Our Temanions are passionate about elderly care. They are energetic, friendly, professional and they are also well equipped with basic caregiving skills.

We recruit our Temanions carefully through several stages such as resumé screening and interview. We are working closely with the authorities to ensure our Temanions do not have criminal records nor are bankrupt among others.

All our Temanions are Malay-speaking citizens. If your loved ones prefer someone who speaks other languages such as English, Mandarin or Tamil, we will assign a suitable Temanion.

Yes. They are trained with the necessary skills to provide basic first aid should the need arise.

We are confident our Temanion will provide a good service in accordance with the client’s best interest. Please give us after-service feedback for future improvement.

OTHERS

As an entity that serves the community, Teman Malaysia welcomes all interested clients. We will assign a suitable Temanion to accompany your loved ones for the occasion.

We request you to provide details in the booking form such as name, age, health condition and we will match a Temanion who is suitable to conduct the service.

In accordance with our Standard Operating Procedure (SOP), our Temanions will update the status of your loved one at every checkpoint to our customer service center. Then, we will inform you from time to time.

Do you have any question?

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COLLABORATION

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Partners

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Need trustable & reliable companions for your loved ones? Worry not, we are here. Teman Malaysia! Contact us now to get FREE consultation.

TESTIMONIAL

From Our Clients

Testimonial